I am a highly motivated and detail-oriented IT professional with a strong academic foundation, including a Computer Information Systems Diploma and ongoing pursuit of a Bachelor's degree in the same field from the University of the Fraser Valley.
My internships at Aviso Wealth and the University equipped me with valuable technical support, troubleshooting, and customer service skills. I am skilled in managing user accounts, maintaining data security, and contributing to knowledge base development.
As a Support Analyst and Service Desk Analyst, I have demonstrated my ability to swiftly resolve complex technical issues, collaborate effectively in cross-functional teams, and maintain accurate documentation.
2020 - 2022: University of the Fraser Valley
Computer Information Systems Diploma
2022- 2024: University of the Fraser Valley
Bachelor's in Computer Information Systems
CompTIA A+
Cisco Endpoint Security
Google Cybersecurity Certificate
CompTIA Security+
May 2022 - September 2022: Aviso Wealth
Information Technology Intern
September 2022 - April 2023: University of the Fraser Valley
Support Analyst 1
Here are some projects that I have worked on during my course of study